FAQ

  • Policy on smoking?

    Many Airbnb hosts implement a no smoking policy to maintain a clean and healthy environment for all guests. This policy typically prohibits smoking inside the rental property, including all indoor spaces such as bedrooms, living areas, and bathrooms. Some hosts may extend the no smoking rule to outdoor areas like balconies, patios, or decks.

    Guests are usually informed about the no smoking policy through the listing description and house rules. Violations of this policy can result in additional cleaning fees, penalties, or even cancellation of the booking. Hosts enforce these rules to prevent damage to the property, avoid lingering odors, and ensure compliance with local laws and regulations.

  • Policy on pets?

    Our Airbnb property maintains a strict no pets policy to ensure the comfort and safety of all guests. This means that no animals, including dogs, cats, or any other pets, are allowed on the premises during your stay.

    Guests found violating this policy may be subject to additional cleaning fees or immediate cancellation of their reservation without a refund. We appreciate your understanding and cooperation in helping us maintain a clean and allergen-free environment for everyone.

  • How can I book with the Sainte Chateau?

    You can click the black button in the upper right-hand corner of this website to access additional features. Popular short-term rental companies include Airbnb, Vrbo, and HomeAway.

  • How can I access the property?

    Our guest will be provided with the code for the keyless entry into the property. All codes are deactivated at the time of checkout.

  • Cancellation Policy?

    Cancellation Policy when booking with The Sainte Chateau.

    When booking an Airbnb, it is important to understand the cancellation policy that applies to your reservation.

    Full refund for cancellations made less than 48 hours after booking.

    After the 48 hours is up, you can receive a partial refund up until five days prior to check in.

    Once a reservation is checked into, the cancellation policy no longer applies and no refunds are issued.

    Steps to Cancel:

    Log in to your Airbnb account.

    Go to “Trips” and select the reservation.

    Click “Cancel Reservation” and follow the prompts.

    Review refund eligibility based on the cancellation policy.

    Always contact your host or Airbnb support if you encounter extenuating circumstances or need assistance with your booking.